The SKLEVEL21 through SKLEVEL60 items appear in the following database tables:
Agent tables
This item is an indication of the skill level for an agent, which is 1 through 16 for a normal skill, or reserve level, which is 1 or 2 for a reserve skill. SKLEVEL21 through SKLEVEL60 apply to LOGONSKILL21 through LOGONSKILL60, respectively. These items are available with the EAS feature.
Agent login/logout tables
This item is an indication of the skill level for an agent, which is 1 through 16 for a normal skill, or reserve level, which is 1 or 2 for a reserve skill. SKLEVEL21 through SKLEVEL60 apply to LOGONSKILL21 through LOGONSKILL60, respectively. These items are available with the EAS feature.
