The PHANTOMABNS item is included in the following database tables:
Split/skill tables
The number of split/skill ACD calls for which talk time is less than the value of the phantom-abandon call timer.
This is a cumulative item.
Agent tables
The number of ACD calls for which talk time is less than the value of the phantom-abandon call timer.
This is a cumulative item.
Vector tables
The number of split/skill and direct agent ACD calls and calls that were routed to an agent or extension for which talk time is less than the value of the phantom-abandon call timer.
This is a cumulative item.
VDN tables
The number of split/skill and direct agent ACD calls and calls that were routed to an agent or extension for which talk time is less than the value set for the phantom-abandon call timer.
