Avaya communication servers support moving a staffed agent between splits or changing the skill assignments for staffed agents. If the agent has any call on the telephone or is in ACW, the move cannot take place immediately and is pending until the agent calls have been terminated or the agent changes out of the ACW mode. CMS provides two real-time database items in the agent data, MOVEPENDING and PENDINGSPLIT. These database items can be used in custom reports to provide information about whether agents have moves pending and, if so, the split/skill to which they are being moved. Note that in the case in which the agent’s skills are being changed and the change adds more than one skill, the PENDINGSPLIT item shows the first skill that is being added. It is also possible for MOVEPENDING to be set but for PENDINGSAPLIT to be blank (or 0). This can happen when the link to the communication server comes up and a move is pending for an agent. CMS will be notified by the communication server that the move is pending, but PENDINGSPLIT will not be set.