Split/skill tables

The number of ABNCALLS that are placed by an adjunct, that is, the number of outbound predictive dialing calls that are abandoned by the far end. O_ABNCALLS is a subset of ABNCALLS. Available for outbound calls with the ASAI feature.

This is a cumulative item.

Trunk group tables

The number of OUTCALLS on this trunk group that are offered by an adjunct as split/skill or direct agent ACD calls and were answered and then abandoned by the far end. The O_ABNCALLS item is available with the ASAI feature.

This is a cumulative item.

Trunk tables

The number of OUTCALLS on this trunk that are offered by an adjunct as split/skill or direct agent ACD calls and were answered and then abandoned by the far end before talking to an agent. The O_ABNCALLS item is available with the ASAI feature. This is a cumulative item.