I_STAFFTIME

최근 업데이트 : Aug 22, 2022 |

The I_STAFFTIME item is included in the following database tables:

Split/skill tables

The length of time during the collection interval that agents were logged in. I_STAFFTIME includes I_ACDTIME, I_ACWTIME, I_AUXTIME, I_AVAILTIME, I_OTHERTIME, and I_RINGTIME.

Note:

With Service Level Supervisor I_STAFFTIME includes only the time that reserve agents are activated in this skill. I_STAFFTIME does not include I_OTHERSTBYTIME_R1, I_OTHERSTBYTIME_R2, I_AUXSTBYTIME_R1, or I_AUXSTBYTIME_R2.

This is a cumulative item.

Agent tables

The length of time during the collection interval that the agent was logged in to this split/skill. Reserve agents only accumulate STAFFTIME when the skill is in overload 1 or 2.

I_STAFFTIME includes I_AUXTIME, I_AVAILTIME, I_ACDTIME, I_ACWTIME, I_DA_ACDTIME, I_DA_ACWTIME, I_OTHERTIME, and I_RINGTIME.

I_STAFFTIME does not include I_AUXSTBYTIME or I_OTHERSTBYTIME.

This is a cumulative item.