The RINGTIME item is included in the following database tables:
Split/skill tables
The length of time that calls for this split/skill spend ringing at agent positions independent of the final disposition and other agent activity. I_RINGTIME is the time that agents spend with ringing calls and is affected by other agent activity. RINGTIME is the time the caller spends ringing at the agent station.
This is a cumulative item.
Agent tables
The length of time that split/skill and direct agent ACD calls spend ringing at the agent's position independent of disposition or other agent activity. I_RINGTIME is the time that the agent spends in the ringing state and is affected by other agent activity. RINGTIME is the time the caller spends ringing at the agent station. RINGTIME includes ANSRINGTIME.
This is a cumulative item.
Vector tables
The length of time that split/skill and direct agent ACD calls spend ringing at agent positions independent of disposition or other agent activity.
This is a cumulative item.
VDN tables
The length of time that split/skill and direct agent ACD calls spend ringing at agent positions independent of disposition or other agent activity.
This is a cumulative item.
Call record tables
Time the call segment spent ringing at the agent position.
