The HOLDACDTIME item is included in the following database tables:
Agent tables
The length of time that split/skill and direct agent ACD calls spend on hold at the agent's telephone. This includes time that the agent spends on AUXIN or AUXOUT calls with the ACD call on hold.
This is a cumulative item.
VDN tables
The length of time that split/skill or direct agent ACD callers spend on hold.
