The DA_OLDESTCALL item is included in the following database tables:
Split/skill tables
The length of time that the oldest direct agent ACD call has been waiting in queue or ringing at an agent position. The DA_OLDESTCALL item is available with the ASAI or EAS feature.
This is a status item.
Agent tables
The length of time that the oldest direct agent call has been waiting in any split/skill queue for this agent. The DA_OLDESTCALL item is available with the ASAI or EAS feature.
