Use the following tables to identify how CMS relates agent state database items to the row search values in the database.
Table 1: Agent database items
Status database items |
State names |
Values for row search |
AG_DEST |
PBX OFF |
1 2 |
AG_DIR |
OUT IN |
1 2 |
AG_ORIG |
(Blank) PHONE KEYBOARD |
0 1 2 |
AG_PREF |
LVL NEED PCNT |
1 2 3 |
LEVEL |
R1 R2 |
51 52 |
ROLE |
ALLC BCKP ROVE RSRV TOP |
1 3 0 4 2 |
WORKMODE |
UNKNOWN UNSTAF AVAIL ACD ACW AUX DACD DACW OTHER RING LOGON LOGOFF TRACE ON TRACE OFF |
0 10 20 30 40 50 60 70 220 80 100 110 120 121 |
Table 2: Trunk database items
Status database items |
State names |
Values for row search |
ALL_BUSY |
YES NO |
1 0 |
TKSTATE |
UNKNOWN IDLE SEIZED QUEUED CONN DABN MBUSY FBUSY FDISC HOLD RING |
0 1 2 3 4 5 6 7 8 9 80 |
TK_DIR |
IN OUT |
2 1 |
TK_PRI |
YES NO |
1 0 |
TK_QTYPE |
MAIN BACKUP |
1 2 |
TK_VPRI |
LOW MED HIGH TOP |
1 2 3 4 |
Table 3: Miscellaneous database items
Status database items |
State names |
Values for row search |
PER_CHG |
YES NO |
1 0 |
SLVL_CHG |
YES NO |
1 0 |
SKSTATE |
UNKNOWN NORMAL OVRLD1 OVRLD2 |
0 1 2 3 |
YES_NO |
n y |
0 1 |
