The TINAUX10 through 99 items are available if you have purchased the expanded AUX reason codes feature.
The TINAUX10 through TINAUX99 items appear in the following database tables:
Split/skill tables
The number of top agents who are logged into the skill and in AUX work with the reason codes 10 through 99 for all splits/skills. This includes agents on AUXIN or AUXOUT calls from AUX with the appropriate reason code. The TINAUX10 through TINAUX99 items are available with the EAS feature.
