Agent tables

The length of time that the agent spends in AUX with a reason code of 0 (zero). “TI_” time is stored for the split/skill in which the agent has been logged in the longest. “TI_” needs to be summed across the splits/skills that the agent may log into in case the logon order changes during the collection interval. On communication servers with AUX reason codes active, TI_AUXTIME0 is the time that is spent in “system” AUX work. TI_AUXTIME0 is the same as TI_AUXTIME for communication servers without AUX reason codes active.

This is a cumulative item.