Split/skill tables

The number of greatest need agents who are currently ACW that is associated with direct agent calls, including greatest need agents who are on ACWIN or ACWOUT calls. GNDA_INACW is a subset of GNOTHER. The total number of agents in ACW equals GNINACW plus GNDA_INACW. The GNDA_INACW item is available on Avaya communication servers with the ASAI or EAS feature.

This is a status item.