The SKPERCENT item is included in the following database tables:
Agent tables
The percentage of time that is allocated for the agent to spend in LOGONSKILL. The SKPERCENT item is available on Avaya communication servers with the EAS feature.
This is an administrative item.
Agent login/logout tables
The percentage of time that is allocated for the agent to spend in LOGONSKILL. The SKPERCENT item is available on Avaya communication servers with the EAS feature.
