Agent tables
The time during the collection interval that the Agent was logged into the skill and in standby because the skill was not in overload 1 or 2. This database item is valid only for agents administered as Reserve Level 1 or Reserve Level 2 for a skill.
Note:
Reserve Level 1 agents that are working on a call for another skill when the reserve skill goes into an overload condition will stop being tracked as I_OTHERSTBYTIME_R1 and start being tracked as I_OTHERTIME_R1.
I_OTHERSTBYTIME is available with Advocate Service Level Supervisor.
I_OTHERSTBYTIME is not included in I_STAFFTIME or I_OTHERTIME.
This is a cumulative item.
