Split/skill tables
The time during the collection interval that Reserve Level 1 agents were logged into this skill and in standby. I_OTHERSTBYTIME_R1 accumulates while the skill (for which the agent is Reserve Level 1) is Normal.
I_OTHERSTBYTIME is not included in I_STAFFTIME, I_OTHERTIME or I_OTHERTIME_R1.
Note:
Reserve Level 1 agents that are working on a call for another skill when the reserve skill goes into an overload condition will stop being tracked as I_OTHERSTBYTIME_R1 and start being tracked as I_OTHERTIME_R1.
I_OTHERSTBYTIME_R1 is available with Advocate Service Level Supervisor.
This is a cumulative item.
