Agent, Call Work Code, Split/Skill, Trunk, Trunk Group, VDN, Vector tables

The 40 character long TIMEZONE is used for daily, weekly, or monthly archiving and indicates the time zone used for aggregation. The TIMEZONE field is added to the daily, weekly, and monthly tables. This field allows reporting of daily, weekly, and monthly data for a specified time zone other than the default ACD time zone. For daily, weekly, and monthly data, one additional time zone per ACD can be configured. If the tenancy feature is installed, an additional time zone per tenant can be defined.