The DIRECTION item is included in the following database tables:
Agent tables
The direction of the call that the agent is currently handling for any split/skill. Valid values are blank, IN, OUT, or as defined in Dictionary. If the agent is not on a call, the value is blank (NULL).
This is a status item.
Trunk tables
The current call direction of the trunk. Valid values are blank, IN, OUT, or as defined in Dictionary. The value is blank (NULL) if the trunk is idle.
This is a status item.
Agent trace tables
The direction of the call that the agent is currently handling for any split/skill. Valid values are blank, IN, OUT, or as defined in Dictionary. If the agent is not on a call, the value is blank (NULL).
