November 2024

• Updated Communication Manager release numbers in Communication Manager capabilities that impact CMS.

• Revised the descriptions in Wait Answer Supervision Timer.

• Updated the description in Call Record database items

• Added descriptions for the ROIFREDIRand ROOFREDIR database values.

June 2024

• Revised the information in the Introduction chapter.

• Revised the descriptions in Synonyms database items.

• Updated the following database dictionary descriptions to clarify the agent attribute:ANS_ATTRIB_ID, OBS_ATTRIB_ID, and ORIG_ATTRIB_ID.