AGENTSURPLUS

최근 업데이트 : Jun 03, 2026 |

The AGENTSURPLUS item appears in the following tables:

Call record tables

Whether the call is delivered upon agent surplus condition. Valid values are:

  • 0: NA

  • 1: Call Surplus: ACD call was routed to the agent after waiting in the queue.

  • 2: Agent Surplus: ACD call was routed to the agent without waiting in the queue.