Agent tables

A request for supervisor assistance is active for this agent for any split/skill. Values for ASSIST are 0, which means that no request for assistance was made, and 1, which means that the agent requested assistance.

This is a status item.

Call record tables

An indication of whether the answering agent in this call segment requested supervisor assistance on this call. Values for ASSIST are 0, which means that no request for assistance was made, and 1, which means that the agent requested assistance.