ABNCALLSACC1 through ABNCALLSACC10

최근 업데이트 : Sep 17, 2022 |

The ABNCALLSACC1 through ABNCALLSACC10 items appear in the following database tables:

Split/skill tables

The number of CALLSOFFERED that are abandoned during the collection interval in each of the service-level increments PERIOD1 through PERIOD9, as defined on the Call Center Administration: Split/Skill Call Profile window. If call profiles are not set, the data is stored in the first interval (ABNCALLSACC1). ABNCALLSACC10 counts calls that abandoned after PERIOD9.

This item is cumulative across all skills that experienced the abandoned call. Thus, this variable is stored for the skill in which the abandon occurred, will reflect the accumulated time the call spent in all skills that experienced the abandoned call.

VDN tables

The number of INCALLS that are abandoned in each of the service-level increments PERIOD1 through PERIOD9, as defined on the Call Center Administration: VDN Call Profile Setup window. ABNCALLSACC10 counts calls that abandoned after PERIOD9.

This item is cumulative across all VDNs that experienced the abandoned call. Thus, this variable is stored for the VDN in which the abandon occurred, will reflect the accumulated time the call spent in all VDNs that experienced the abandoned call.