The SERVICELEVEL item is included in the following database tables:
Split/skill tables
The number of seconds within which calls must be answered or connected in order to be considered acceptable. The acceptable service level is defined on the Call Center Administration: Split/Skill Call Profile window.
This is an administrative item.
VDN tables
The number of seconds within which calls must be answered or connected to be considered acceptable. The acceptable service level is defined on the Call Center Administration: VDN Call Profile Setup window.
