The MALICIOUS item is included in the following database tables:
Agent tables
An indication of whether a malicious call trace (MCT) is active for the agent for any split/skill. Valid values for MALICIOUS are 0, which means that no MCT was activated, and 1, which means that a MCT was activated.
This is a status item.
Call record tables
An indication of whether a MCT was activated for this call segment. Valid values for MALICIOUS are 0, which means that no MCT was activated, and 1, which means that a MCT was activated.
