INCOMPLETE

최근 업데이트 : Aug 18, 2022 |

The INCOMPLETE item is included in the following database tables:

Split/skill tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month.

This is a cumulative item.

Agent tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. The INCOMPLETE item is also triggered by logged in agents for the interval in which a login event occurs. This item is an interval based item. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month. Changing the split/skill or VDN call profile data while data collection is active only affects the respective split/skill or VDN data.

This is a cumulative item.

Trunk group tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month.

This is a cumulative item.

Trunk tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month. Changing the split/skill or VDN call profile data while data collection is active only affects the respective split/skill or VDN data.

This is a cumulative item.

Vector tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month.

This is a cumulative item.

VDN tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month.

This is a cumulative item.

Call work codes tables

An indication of whether data is complete for this collection interval. Data is incomplete whenever the link goes down and whenever tracking is aborted for calls, because of the trunk going maintenance busy with a call active, protocol failures with data collection active, or when split/skill or VDN call profile is changed with data collection active. Valid values for the INCOMPLETE item are 1, which means that the data is incomplete, and 0, which means that the data is complete. The value in the daily, weekly, and monthly tables indicates the number of incomplete intervals in the day, week, or month. Changing the split/skill or VDN call profile data while data collection is active affects only the data for the split/skill or VDN to which the change is made.

This is a cumulative item.