The I_DA_ACDTIME item is included in the following database tables:
Split/skill tables
The length of time during the collection interval that the agent spent talking on direct agent ACD calls queued through this split/skill. I_DA_ACDTIME is a subset of I_OTHERTIME. The I_DA_ACDTIME item is available with the ASAI or EAS feature.
This is a cumulative item.
Agent tables
The length of time during the collection interval that the agent spent talking on direct agent calls. I_DA_ACDTIME does not include HOLDTIME. The I_DA_ACDTIME item is available with the ASAI or EAS feature.
