The CONFERENCE item is included in the following database tables:
Split/skill tables
The number of ACDCALLS that are conferenced at least once.
This is a cumulative item.
Agent tables
The number of times that the agent completed a conference. A conference is considered completed when the agent pushes the conference key a second time.
This is a cumulative item.
Agent trace tables
An indication that the agent activated a conference. Valid values for CONFERENCE are 0, which means that the agent did not initiate a conference, and 1, which means that the agent did initiate a conference.
Call record tables
An indication that the answering agent initiated a conference on this call segment. Valid values for CONFERENCE are 0, which means that the agent did not initiate a conference, and 1, which means that the agent did initiate a conference.
