INQUEUE (real-time)

최근 업데이트 : Jun 03, 2026 |

The INQUEUE item is included in the following database tables:

Split/skill tables

The number of split/skill ACD calls that are currently waiting in queue.

This is a status item.

Vector tables

The number of INPROGRESS calls that are currently in split/skill or direct agent ACD queues.

This is a status item.

VDN tables

The number of INPROGRESS calls that are currently in a split/skill or direct agent ACD queues.

This is a status item.