ONACDAUXOUT (real-time)

최근 업데이트 : Aug 22, 2022 |

The ONACDAUXOUT item is included in the following database tables:

Split/skill tables

The number of agents that are currently on AUXOUT calls with an ACD call on hold for this split/skill. For agents in multiple skills with multiple call handling, the last call the agent put on hold was for this skill.

This is a status item.