The ACCEPTABLE item is included in the following database tables:
Split or skill tables
The number of ACDCALLS that are answered by an agent within the predefined acceptable service level (SERVICELEVEL) as defined on the Call Center Administration: Split/Skill Call Profile window.
This item is cumulative within the given skill and reflects the cumulative time the call spent processing in the specific skill.
VDN tables
The number of ACDCALLS and CONNECTCALLS that are answered within the acceptable service level (SERVICELEVEL) as defined on the Call Center Administration: VDN Call Profile Setup window.
This item is cumulative within the given VDN and reflects the cumulative time the call spent processing in the specific VDN.
