I_AVAILTIME

최근 업데이트 : Aug 17, 2022 |

The I_AVAILTIME item is included in the following database tables:

Split/skill tables

The length of time during the collection interval that agents were available for calls from this split/skill.

This is a cumulative item.

Agent tables

The length of time during the collection interval that the agent was available for ACD calls in this split/skill. This is a cumulative item.