HOLDABNCALLS

최근 업데이트 : Jun 03, 2026 |

The HOLDABNCALLS item is included in the following database tables:

Split/skill tables

The number of times that split/skill ACD callers abandoned the call while on hold.

This is a cumulative item.

Agent tables

The number of times that callers abandoned while on hold. The HOLDABNCALLS item applies to all of the calls that the agent put on hold.

This is a cumulative item.

VDN tables

The number of times that callers abandoned while on hold. The HOLDABNCALLS item applies to all of the calls that the agent put on hold.

This is a cumulative item.