The DA_INACW item is included in the following database tables:
Split/skill tables
The number of agents that are currently in ACW that is associated with direct agent calls. This includes agents who are on ACWIN or ACWOUT calls. DA_INACW is a subset of OTHER. The total number of agents in after call work = INACW + DA_INACW. The DA_INACW item is available with the ASAI or EAS feature for direct agent calling.
