ACDTIME

최근 업데이트 : Jun 03, 2026 |

The ACDTIME item is included in the following database tables:

Split/skill tables

The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME but does not include HOLDTIME.

This is a cumulative item.

Agent tables

The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME but does not include HOLDTIME.

This is a cumulative item.

VDN tables

The talk time of all ACDCALLS. ACDTIME does not include HOLDTIME. ACDTIME includes SKILLTIME1, SKILLTIME2, and SKILLTIME3.

This is a cumulative item.

Call work codes tables

The talk time of all ACDCALLS that are associated with this call work code.

This is a cumulative item.