Split/Skill tables

The time during the collection interval that Reserve Level 2 agents were in AUX Work and in standby because the skill is not in overload 2. Unlike I_AUXTIME, this item is not broken down into separate items, for call direction, or reason codes. If the skill goes from overload 1 to overload 2 the agent will stop accumulating I_AUXSTBYTIME_R2 and start accumulating I_AUXTIME_R2.

I_AUXSTBYTIME_R2 is available with Advocate Service Level Supervisor.

This is a cumulative item.