The DA_INQUEUE item is included in the following database tables:
Split/skill tables
The number of direct agent ACD calls that are currently waiting in this split/skill queue. The DA_INQUEUE item is available with the ASAI or EAS feature. This is a status item.
Agent tables
The number of direct agent calls that are currently waiting in any split/skill queue for this agent. The DA_INQUEUE item is available with the ASAI or EAS feature.
