The CMS database is comprised of several database tables. The categories of the database tables are:

• Agent

• Agent Login/Logout

• Agent Trace

• Call Record

• Call Work Codes

• Current Day Configuration (forecasting)

• Current Day Report (forecasting)

• Exceptions

• Split/Skill

• Trunk Group

• Trunk

• Vector

• VDN

  Note:

  The database tables from which data is retrieved most frequently are the agent, split/skill, trunk group, trunk, vector, and VDN tables.