Split/skill tables
The time during the collection interval that Reserve Level 2 agents were staffed in this skill and in standby. I_OTHERSTBYTIME_R2 accumulated while the skill (for which the agent is Reserve Level 2) is not in overload 2.
Note:
Reserve Level 2 agents that are working on a call for another skill when the reserve skill goes into an overload condition will stop being tracked as I_OTHERSTBYTIME_R2 and start being tracked as I_OTHERTIME_R2.
I_OTHERSTBYTIME_R2 is available with Advocate Service Level Supervisor.
This is a cumulative item.
