The Agent Group database items apply to the Agent Group (agroups) table. The table contains dictionary information on agent groups.
Database item |
Description |
Data type |
Column type |
Length |
ACD_NO (index) |
The ACD number for which data was collected. |
A |
smallint |
2 bytes |
ITEM_TYPE (index) |
The type agent group . |
A |
char(20) - ASCII text string |
20 bytes |
ITEM_NAME (index) |
The name of the agent group. |
A |
char(60) - ASCII text string |
60 bytes |
VALUE (index) |
An agent login ID belonging to the agent group. |
A |
char(18) - ASCII text string |
18 bytes |
