Split/Skill tables

The sum of the percentages allocated to the skill for each of the agents that are logged in to the skill. With Business Advocate percent allocation call handling preference, each agent has an administered percentage allocation (PA) value for each of their assigned skills which adds up to 100% of the agent's staffed time. The percentage allocation value represents the percentage of time the agent is allocated to spend in the skill. Also see PERCENT.

This is an administrative item.