Administrative database tables require read permission from the Maintenance sub-menu. Most of these database items require you to enter additional information in order to become functional. Administrative database tables are available with any CMS or switch release.

This section contains the following topics:

• Data Collection Period database items

• Archiver Execution Status database items

• Customer Log database items

• Agent Group database items

• Synonyms database items

• ACD Shifts database items

• Database Items