Split/skill tables

The number of agents for which split/skill or direct agent calls are currently ringing. When an agent makes or answers a personal call while an ACD call is ringing, that position is no longer counted in AGINRING because the agent is then on an AUXIN or AUXOUT call. Agents who are talking on ACD calls and receive a forced MCH call are counted in ONACD and are not counted in AGINRING.

This is a status item.