The SKPERCENT2 through SKPERCENT20 items appear in the following database tables:
Agent tables
The percentage of time that is allocated for the agent to spend in LOGONSKILL2 through LOGONSKILL20. The SKPERCENT2 through SKPERCENT20 items are available on Avaya communication servers with the EAS feature.
This is an administrative item.
Agent login/logout tables
The percentage of time that is allocated for the agent to spend in LOGONSKILL2 through LOGONSKILL20. The SKPERCENT2 through SKPERCENT20 items are available on Avaya communication servers with the EAS feature.
