ACCEPTABLEACC

최근 업데이트 : Sep 17, 2022 |

The ACCEPTABLEACC item is included in the following database tables:

Split/skill tables

The number of ACDCALLS that are answered by an agent within the predefined acceptable service level (SERVICELEVEL) as defined on the Call Center Administration: Split/Skill Call Profile window.

This item is cumulative across all skills that experienced the abandoned call. Thus, this variable is stored for the skill in which the abandon occurred, will reflect the accumulated time the call spent in all skills that experienced the abandoned call.

VDN tables

The number of ACDCALLS and CONNECTCALLS that are answered within the acceptable service level (SERVICELEVEL) as defined on the Call Center Administration: VDN Call Profile Setup window.

This item is cumulative across all VDNs that experienced the abandoned call. Thus, this variable is stored for the VDN in which the abandon occurred, will reflect the accumulated time the call spent in all VDNs that experienced the abandoned call.