The TINAUX0 item is included in the following database tables:
Split/skill tables
The number of top agents who are logged into the skill and AUX work for reason code 0 (zero) for all splits/skills or on an AUXIN or AUXOUT call for AUX with reason code 0 (zero). On communication servers with AUX reason codes active, TINAUX0 is the time that is spent in “system” AUX work. The TINAUX0 item is available with the EAS feature.
