SLVLABNS

최근 업데이트 : Aug 24, 2022 |

The SLVLABNS item is included in the following database tables:

Split/skill tables

The number of ABNCALLS for which the time-to-abandon was less than or equal to the administered SERVICELEVEL for this split/skill.

This item is cumulative within the given skill and reflects the cumulative time the call spent processing in the specific skill.

VDN tables

The number of ABNCALLS for which the time-to-abandon was less than or equal to the administered SERVICELEVEL for this VDN.

This item is cumulative within the given VDN and reflects the cumulative time the call spent processing in the specific VDN.