Split/skill tables

The communication server-calculated expected wait time (EWT) for calls that are queued at high priority in this split/skill. The EWT is an estimate of how long a caller will wait in queue at HIGH priority until being served. Time that is spent ringing at the agent is not included in this estimate. EWT and ASA should not be expected to match. ASA gives a historical perspective, whereas EWT changes constantly to match the current conditions on the communication server, such as queue length and staffing changes. The EWTHIGH item is available on Avaya communication servers with the Vectoring feature.

This is a status item.