Split/skill tables

The time during the collection interval that Reserve Level 2 agents were on ACD calls for this skill. This includes time on outgoing ACD calls placed by an adjunct. Reserve Level 2 agents will continue to accumulate I_ACDTIME_R2 if the skill returns to Normal while an ACD call is active.

I_ACDTIME_R2 is available with Advocate Service Level Supervisor.

This is a cumulative item.