OTHERTIME

최근 업데이트 : Aug 22, 2022 |

The OTHERTIME item is included in the following database tables:

Split/skill tables

The length of time that OTHERCALLS wait in queue until the disposition is known and the call left the split/skill. OTHERTIME relates to time for OTHERCALLS and is not related to I_OTHERTIME, which is the time agents that spend in the OTHER state. OTHERTIME includes BUSYTIME, DEQUETIME, DISCTIME, and OUTFLOWTIME.

This is a cumulative item.

Vector tables

The length of time that OTHERCALLS spend in the vector until the disposition is known and the call leaves the vector. OTHERTIME includes BUSYTIME, DISCTIME, and OUTFLOWTIME.

This is a cumulative item.

VDN tables

The total length of time that OTHERCALLS spend in the VDN until the calls leave the VDN. Instances that cause the call to leave the VDN include when the call drops, when the call is sent to another VDN, when the call is transferred, or when the call is sent outside of the communication server. OTHERTIME includes BUSYTIME, CONNECTTIME, CONNTALKTIME, DISCTIME, and OUTFLOWTIME.

This is a cumulative item.