The SKLEVEL item is included in the following database tables:
Agent tables
An indication of the agent's skill level, which is 1 through 16 for a normal skill, or reserve level, which is 1 or 2 for a reserve skill. SKLEVEL applies to LOGONSKILL. The SKLEVEL item is available with the EAS feature.
This is an administrative item.
Agent login/logout tables
An indication of the agent's skill level, which is 1 through 16 for a normal skill, or reserve level, which is 1 or 2 for a reserve skill. SKLEVEL applies to LOGONSKILL. The SKLEVEL item is available with the EAS feature.
