Agent tables

An indication of the agent's skill level, which is 1 through 16 for a normal skill, or reserve level, which is 1 or 2 for a reserve skill. SKLEVEL2 through SKLEVEL20 apply to LOGONSKILL2 through LOGONSKILL20, respectively. The SKLEVEL2 through SKLEVEL20 items are available with the EAS feature.

This is an administrative item.

Agent login/logout tables

An indication of the agent's skill level, which is 1 through 16 for a normal skill, or reserve level, which is 1 or 2 for a reserve skill. This SKLEVEL2 through SKLEVEL20 applies to LOGONSKILL2 through LOGONSKILL20, respectively. The SKLEVEL2 through SKLEVEL20 items are available with the EAS feature.